Shopping Online

• How does thelimited.com use my personal information?
• Can I place an order by phone?
• Are your online prices and sales the same as your in-store prices and sales?
• How do I know that my information is secure?
• Does thelimited.com offer gift-wrapping?
• Is my gift packaging refundable?
• How accurate is the color display on the internet?
• I saw an item in one of your stores but can't seem to find it on your website.
• I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?
• Does thelimited.com ship to countries other than the United States?

How does thelimited.com use my personal information?
At thelimited.com, we respect our customers and understand that you are concerned about privacy. We've instituted policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for details.

Can I place an order by phone?
Yes, you can place an order by phone by calling 1-877-LTD-1963 (1-877-583-1963) between the hours of 6:00 a.m. - midnight EST, 7 days a week. Please have your credit card number, expiration date and item numbers ready when you call.

Are your online prices and sales the same as your in-store prices and sales?
Prices and promotions may vary from online to in-store. The Limited does not match prices from online to in-store.

How do I know that my information is secure?
We have gone to great lengths to ensure that shopping online at thelimited.com is safe. We use McAfee Secure to protect your confidential information. McAfee Secure websites are tested and certified daily in order to ensure a safe shopping environment.

Does thelimited.com offer gift-wrapping?
Yes. All items in your order that are eligible for gift wrap will be wrapped with tissue paper in a signature The Limited gift box and tied with a ribbon and gift tag. Certain items are not eligible for gift-wrapping, including oversized and irregularly shaped items. A personalized message can be included on the packing slip of any order at no extra charge. Look for the gift wrap option in your shopping bag.

Is my gift packaging refundable?
Gift packaging is not refundable.

How accurate is the color display on the internet?
While we try to display the colors as accurately as possible, please understand that all colors vary slightly from one computer monitor to another.

I saw an item in one of your stores but can't seem to find it on your website.
Merchandise selection on thelimited.com may vary from the merchandise selections in The Limited store locations. Call us at 1-877-LTD-1963 (1-877-583-1963) and one of our representatives would be happy to try to locate the item or a comparable item for you online.

I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?
We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. For further details, please call us at 1-877-LTD-1963 (1-877-583-1963).

Does thelimited.com ship to countries other than the United States?
Orders submitted online can be shipped to 168 international countries. If you'd like to ship to countries not listed in our drop-down box, please contact us at 1-214-258-0166 (International long distance charges will apply).