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Return Tracking

Return Tracking: Click here to track your return label.

Reprint Your Return Label: Click here and complete the requested information to print your replacement label.

Please note, when you use our convenient pre-paid label, a charge of $5.95 will be deducted from your return credit. For your convenience, Petite returns are FREE by mail.

Return or Exchange Purchases In-Store

The Limited accepts in-store returns for The Limited merchandise purchased both in-store and online. Visit our Store Locator to find a store near you.

The Limited will accept your return or exchange of unworn, unwashed, unaltered merchandise within 60 days of the original purchase. Merchandise may be returned or exchanged at any The Limited store location. Note: PayPal® returns and returns of Petite merchandise may only be processed by mail and cannot be processed in-store. Exchanges cannot be made for orders paid via PayPal; rather, customers will need to place a new order for the item they would like instead.

WITH AN ORIGINAL RECEIPT OR PACKING SLIP, we will gladly accept exchanges of equal or greater value under the following specified terms. With a receipt, we will accept a return within 60 days of the original purchase and honor the return in the like manner that the merchandise was purchased. [Note: Purchases made with a check may be returned after 10 days from the original purchase date and will be handled as noted above for returns with or without an original receipt or packing slip. Merchandise may be exchanged before the end of the 10-day waiting period for the same color and size only.] An exchange or merchandise credit will be issued for returns accompanied by a gift receipt. A gift receipt only serves as documentation of the purchase price for purposes of the exchange value. We reserve the right to refuse a return if we deem the receipt provided is not satisfactory proof of purchase.

WITHOUT AN ORIGINAL RECEIPT OR PACKING SLIP, we will accept a return within 60 days of the original purchase and we will issue a merchandise exchange or a merchandise credit for the current selling price at the time of the return.

The Limited Outlet stores may only accept returns of purchases made at The Limited Outlet stores. Purchases from outlet locations may not be returned to The Limited stores or by mail.

We reserve the right to refuse returns of a large number of items (as determined at our discretion), and the credit of like manner of purchase or merchandise credit for such items, even if returned within 60 days.

Please note that Final Sale merchandise is not eligible for return or exchange. Gift wrap charges and any shipping and handling fees are non-refundable. The Limited reserves the right to change this Returns and Exchanges Policy at any time.

Washed or worn merchandise cannot be returned or exchanged unless defective. Items with DO NOT REMOVE tags must have tag attached and intact for refund or exchange.

For information on international returns and exchanges, click here.

Return or Exchange Online Purchases by Mail

Purchases made online may be returned or exchanged by mail following the instructions listed below and on the back of the packing slip included with your order. The Limited will accept your return or exchange of unworn, unwashed, unaltered merchandise within 60 days of the original purchase. Please allow up to 3 weeks to receive your return credit and up to 4 weeks to receive your exchange. Items purchased in-store are not eligible for return by mail. The Limited is not responsible for customer returns that are not received.

Please note, the exchange process is executed in two steps:

  • First, your return is accepted and refunded to your credit card. You will receive an Exchange Confirmation email when we receive the item(s).
  • Next, a new order is placed for your exchange item(s) and charged to your credit card on file (with any discounts or promotions from your initial order remaining intact). You will receive a Shipping Confirmation email when your new item(s) is on its way. Unfortunately, item availability cannot be guaranteed.

The Limited's Rapid Exchange Service: If the item you purchased isn't quite right and you need a replacement as soon as possible, we'll save you time with our Rapid Exchange Service. Simply call us at 1-877-LTD-1963 (1-877-583-1963) and we'll immediately place an exchange order for you, charging your preferred credit card. We will also waive the shipping fee when we send you the new item. Once we receive your return, we will credit your account.

USE A PRE-PAID SHIPPING LABEL: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Then, affix the pre-paid shipping label from the front of the packing slip and drop your package in the mail.

Note: $5.95 for return shipping will be deducted from your refund or charged to the credit card on file. For even exchanges and returns of Petite merchandise, there is no return shipping charge.

USE ANOTHER SHIPPING METHOD: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Mail the package to the following address:

The Limited – Returns Center, 5385 East Provident Dr., Cincinnati, OH 45246

Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.

WITH AN ORIGINAL PACKING SLIP, we will gladly accept exchanges of equal or greater value under the following specified terms. With a receipt, we will accept a return within 60 days of the original purchase and honor the return in the like manner that the merchandise was purchased. An exchange or merchandise credit will be issued for returns accompanied by a gift receipt. A gift receipt only serves as documentation of the purchase price for purposes of the exchange value. We reserve the right to refuse a return if we deem the receipt provided is not satisfactory proof of purchase.

WITHOUT AN ORIGINAL PACKING SLIP, we will accept a return within 60 days of the original purchase and we will issue a merchandise exchange or a merchandise credit for the current selling price at the time of the return.

We reserve the right to refuse returns of a large number of items (as determined at our discretion), and the credit of like manner of purchase or merchandise credit for such items, even if returned within 60 days.

Please note that Final Sale merchandise is not eligible for return or exchange. Gift wrap charges and any shipping and handling fees are non-refundable. The Limited reserves the right to change this Returns and Exchanges Policy at any time.

PAYPAL RETURN POLICY: Returns and exchanges for orders made through PayPal are different than our normal policies. PayPal orders are not eligible for in-store returns. Returns must be made within 60 days, by mail only, in order to obtain the return credit back into your PayPal account. Exchanges cannot be made for orders via PayPal; rather, customers will need to place a new order for the item they would like instead.

Washed or worn merchandise cannot be returned or exchanged unless defective. Items with DO NOT REMOVE tags must have tag attached and intact for refund or exchange.

Merchandise received in the Returns Center after 60 days from shipment will be returned to the customer at their expense.

For information on international returns and exchanges, click here.

PETITES RETURN POLICY: Petite merchandise can be returned by mail only. Stores are unable to process Petite returns. For your convenience, Petite returns are FREE by mail when you use our prepaid return label enclosed in your shipment.

Return or Exchange Gifts

If you have received a gift from The Limited that you would like to return, please include the packing slip for returns by mail or present the gift receipt for an in-store return. Because a gift receipt only serves as a documentation of the purchased price, a The Limited Gift Card will be issued to the gift recipient for the amount of the returned merchandise. If no gift receipt or packing slip is present, the item will be returned for the current selling price in the form of a merchandise credit.

Price Adjustments

For purchases made online and in The Limited store locations, we will honor a one-time price adjustment when an original sales receipt is presented within 14 days of the purchase date, unless the original price was a sale, markdown, or final-sale price. If you are eligible for a price adjustment, the difference will be refunded in the original form of payment. Credits will post within 1-2 billing cycles.

The Limited Outlet stores may only honor price adjustments for purchases made at The Limited Outlet stores.

Online: To receive a one-time price adjustment for eligible purchases made online at THELIMITED.com, contact our Customer Service Center by phone or email within 14 days of the purchase date, unless the original price was a sale, markdown, or final-sale price. Call toll free at 1-877-LTD-1963 (1-877-583-1963) between the hours of 6 a.m. – midnight ET, 7 days a week, or email us and include your order number in the email message.

In-store: To receive a price adjustment on purchases made at any The Limited store location, present your original store receipt within 14 days of the original purchase date, unless the original price was a sale, markdown, or final-sale price. Visit our Store Locator to find a store near you.

Please note that price adjustments for purchases made in stores cannot be processed by phone or by email.

Pre-Authorizations & Overcharges

Pre-Authorizations: A pre-authorization is a type of pending bank charge used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as a THELIMITED.com order), then submit a final charge later (such as when your THELIMITED.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

Another type of pre-authorization charge is for a purchase that was approved but that won't be posted to your account until later (such as for an item that does not ship right away because it's on backorder). Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (This can take up to 3-5 days.) Contact your banking institution if this does not occur.

Overcharges: If you are overcharged for an item, notify an associate in-store or call Customer Service and you will immediately be refunded the difference between the advertised price and the overcharge.

Questions?

For additional details, please contact us at 1-877-LTD-1963 (1-877-583-1963) or email us.