TRACK A RETURN/PRINT A LABEL
To Track your return label, CLICK HERE
To Reprint your return label after completing the requested information, CLICK HERE
Please note, when you use our convenient pre-paid label, a charge of $5.95 will be deducted from your return credit. For your convenience, returns of online-purchased Petite and Tall items are free by mail when you use the prepaid return label enclosed in your shipment.
WORRY-FREE 60-DAY RETURN POLICY
It's simple – we want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 60 days for a prompt and courteous exchange or refund.
Returns made with the original receipt within 60 days of purchase will be refunded in the original tender. Otherwise, a merchandise credit gift card for the item's lowest selling price will be provided. Please note, there is a 10-day waiting period for any refund on in-store purchases made with a check.
If you make a return within 60 days but do not have your receipt and we are able to verify your purchase through your original credit card information, your email or your phone number, you will be refunded in the original tender. For returns accompanied by a gift receipt, a merchandise credit gift card will be issued. Where a merchandise credit gift card is used as all or a portion of payment for purchase, any return and refund of the purchase will be issued in the form of a subsequent merchandise credit gift card. The Limited reserves the right to refuse a return.
Returned or exchanged merchandise must be unworn and unwashed. Items marked final sale are sold "as is" and may not be returned or exchanged. Please be sure you’re completely satisfied with your purchase before removing the “Do Not Remove” tag, as these items must have this tag still attached for refund or exchange.
Merchandise purchased through our website may be returned to any The Limited store or returned by mail to our returns center. Unfortunately, we are unable to accept the return or exchange of The Limited Outlet merchandise, gift cards, gift e-cards or website purchases paid via PayPal® in our stores. Purchases from a The Limited Outlet may be returned only to a The Limited Outlet store location. However, an online courtesy purchase made at a The Limited Outlet store may be returned by mail, to a The Limited store or to a The Limited Outlet store.
Online purchases paid via PayPal® may only be returned by mail to The Limited Returns Center. DETAILS HERE
For information on International returns and exchanges, CLICK HERE
The Limited reserves the right to change this Return Policy at any time.
Credit Cards: We accept the following credit cards as payment: The Limited Card™, American Express®, Diners Club®, Discover®, VISA® and MasterCard®.
Personal Checks: In our stores, we gladly accept your pre-printed personal check as payment with a current driver's license or state I.D. Your current telephone number and address may also be requested for verification. We reserve the right to refuse any check not meeting our check acceptance policy. We may charge your account, electronically or otherwise, for the amount of any returned check, service charge or other applicable charges to the extent permitted by law.
We will honor a one-time price adjustment for online and store purchases when an original sales receipt is presented within 10 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. The Limited Outlet stores can honor price adjustments only for purchases made at a The Limited Outlet location.
Online: Call or email our online Contact Center within 10 days of the purchase date to receive a one-time price adjustment for eligible purchases made online. Call toll free at 1-877-LTD-1963 (1-877-583-1963) 24 hours a day, 7 days a week, or email us and be sure to include your order number in the message.
In stores: Present your original store receipt within 10 days of the original purchase date to receive a price adjustment on purchases made at a The Limited store. Price adjustments for in-store purchases cannot be processed by phone or email. Click here to find a store near you.
You are entitled to pay no more than the lowest advertised price. Please check your receipt after purchase and notify us immediately of any overcharge.
ONLINE RETURNS OR EXCHANGES IN STORE
Most items purchased online may be returned to a The Limited store. Exceptions are online purchases paid via PayPal® that may only be returned by mail. Click here to find a store near you.
ONLINE RETURNS OR EXCHANGES BY MAIL
To return or exchange online purchases by mail, follow the instructions listed below. You’ll also find instructions on the back of the packing slip included with your order. Please allow up to 2 weeks to receive your refund or exchange. Items purchased in our stores are not eligible for return by mail. The Limited is not responsible for customer returns that are not received.
Exchanges by mail are processed in two steps: 1. When we receive the item(s) and your return is accepted, it will be refunded to your credit card and you will receive a Return Confirmation email. 2. Next, a new order is placed for the exchanged item(s) and charged to your credit card on file (any discounts or promotions from your initial order will remain intact). When the exchanged item(s) is on its way, you will receive a Shipping Confirmation email. Unfortunately, item availability cannot be guaranteed.
THE LIMITED'S RAPID EXCHANGE SERVICE
If the item you purchased isn't quite right and you need a replacement as soon as possible, save time with our Rapid Exchange Service. Simply call us at 1-877-LTD-1963 (1-877-583-1963) and we'll immediately place an exchange order for you, charging your preferred credit card. We will also waive the shipping fee when we send you the new item. Once we receive your return, we will credit your account.
USING THE PRE-PAID SHIPPING LABEL
Complete the return and exchange form on the packing slip, repack the merchandise for mailing, and enclose the completed form. Then, affix the pre-paid shipping label from the front of the packing slip and drop your package in the mail.
Note: $5.95 for return shipping will be deducted from your refund or charged to the credit card on file. There is no return shipping charge for even exchanges or returns of Petite or Tall merchandise.
USING ANOTHER SHIPPING METHOD
Complete the return and exchange form on the packing slip, repack the merchandise for mailing, and enclose the completed form. Mail the package to the following address:
The Limited – Returns Center, 5389 East Provident Dr., Cincinnati, OH 45246
Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.
PAYPAL® RETURN POLICY
Returns and exchanges for online orders made through PayPal differ from our regular policies. Online purchases paid via PayPal® can only be returned by mail to The Limited Returns Center within 60 days to obtain the return credit back into your PayPal account. Merchandise received in the Returns Center after 60 days from shipment will be returned to the customer at their expense.
Exchanges cannot be processed for orders paid via PayPal; a new order must be placed for the item you would like instead because The Limited cannot retain PayPal payment information.
RETURN OR EXCHANGE OF GIFTS
If you have received a gift from The Limited that you would like to return, please include the packing slip for returns by mail or present the gift receipt for an in-store return. For returns accompanied by a gift receipt, a merchandise credit gift card will be issued. Where a merchandise credit gift card is used as all or a portion of payment for purchase, any return and refund of the purchase will be issued in the form of a subsequent merchandise credit gift card. If no gift receipt or packing slip is present, the item will be returned in the form of a merchandise credit or gift card for the lowest selling price.
Terms and conditions are applied to gift cards. Please see the back of your gift card for details.
A pre-authorization is a type of pending bank charge used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (a THELIMITED.com order, for example), and then submit the final charge later (such as when your THELIMITED.com order ships to you). That final charge amount may be different from the merchant's pre-authorized amount.
Another type of pre-authorization charge applies when a purchase is approved but won't be posted to your account until later. (When an item is back-ordered and shipping is delayed, for example). Keep in mind, a charge may be pending for a few days; this essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (This can take up to 3-5 days.) Contact your banking institution if this does not occur.
For additional details, please contact us at 1-877-LTD-1963 (1-877-583-1963) or email us.