Frequently Asked Questions

Methods of Payment
What forms of payment are accepted for online purchases?
How do I make a return?
When will I receive my credit?
What is THE LIMITED return policy?
Email & Promotions
How do I unsubscribe from THE LIMITED's email marketing?
Why does my offer code not work?
Shipping Information
What shipping options are available? What does shipping and handling cost?
Will THE LIMITED ship packages to a PO Box?
Can I ship products to multiple addresses?
Can orders be shipped to foreign countries?
I have received a shipment from but there is an item missing. Why?
Tracking Information
Where can I see information about an order I placed?
How can I inquire online about the shipping status on my order?
What telephone number do I call to speak to a Customer Service Representative?
Placing an Order
Can orders to be phoned in?
Is sales tax added to my order?
When will my credit card be charged?
Can I make changes to or cancel my order after it has been submitted?
I am trying to place a large order and am having difficulty. Why?
Can I use PayPal on
Where can I use PayPal?
How do I use PayPal on
Which mobile devices use and support PayPal?
Is PayPal secure and safe?
Does charge fees for using PayPal?
Can I apply THE LIMITED Gift Cards or other forms of payment to my order when paying with PayPal?
Will I get a receipt for my PayPal transactions?
What if I have a return?
Gift Cards
When is my gift card activated?
Can I return a gift card for a refund?
My Closet
What is My Closet?
How do I create My Closet?
How do I share My Closet?
How do I remove an item from My Closet?
How do I purchase an item once I have added it to My Closet?
Security Information
What kind of security does offer for my online credit card purchases?
Will sell or share my email address information with other companies?
What if my credit card becomes lost or stolen?
What if there are fraudulent purchases made to my account?
California Proposition 65
What is California Proposition 65?
What are the requirements of Proposition 65?
What types of chemicals are on the Proposition 65 list?
What product categories might include chemicals that are covered under this warning?
Where can I find more information about Proposition 65?
Are there any fees associated with the purchase of an eGift card?
Can I change the value of an eGift card after I've paid for it?
What payment methods do you accept?
When will I be charged for my purchase?
Can I buy an eGift card for myself?
I want a printed eGift card to present to someone as a gift. How do I do this?
Can I send multiple eGift cards to two (or more) different people who share an email address?
What if I entered the wrong email address for the recipient?
What exactly does the recipient receive when I send an eGift card?
When is the eGift card sent to the recipient?
Where can I use my eGift card?
Do I need a special printer? Do I need to print color?
When does my eGift card expire?
Where can I check my eGift Card balance?
Can I reload my eGift card after I've spent the full value?
Is my order secure?
How do you prevent the email from getting lost as spam?
How do I know the recipient received the eGift card I sent them?
What if I lose my eGift card?
What if someone makes a copy of my printed eGift card?
Who is CashStar?