Track a Return / Print a Label
To track your return label or print your return label, click here
Please note, when you use our convenient pre-paid label, a charge of $5.95 will be deducted from your return credit. For your convenience, exchanges and returns of online-purchased Petite and Tall items are free by mail when you use the prepaid return label.
For ShopRunner returns, please visit https://www.shoprunner.com/member_signin/ to access your prepaid label.
The Limited Return Policy
It's simple – we want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 45 days for a prompt and courteous exchange or refund.
Returns made with the original receipt within 45 days of purchase will be refunded in the original tender. If you don’t have an original receipt, then a merchandise credit gift card for the item's lowest historical selling price will be provided.
If you make a return within 45 days but do not have your receipt and we are able to verify your purchase through your original credit card information, your email or your phone number, you will be refunded in the original tender. For returns accompanied by a gift receipt, a merchandise credit gift card will be issued. Where a purchase is made with split tender, any return and refund of the purchase will be reasonably allocated among the original tender types.
Returned or exchanged merchandise must be unworn, undamaged and unwashed. Items marked final sale are sold "as is" and may not be returned or exchanged. Undergarments, hosiery, Spanx and watches cannot be returned or exchanged, and only unopened or defective fragrance may be returned or exchanged. Please be sure you’re completely satisfied with your purchase before removing any “Do Not Remove” tag, as this tag must remain attached for refund or exchange.
Merchandise purchased through our website may be returned to any The Limited, The Limited Outlet or Backroom at The Limited stores, or returned by mail to our returns center. Unfortunately, we are unable to accept the return or exchange of The Limited Outlet and Backroom at The Limited merchandise, gift cards or virtual gift cards in The Limited stores. Purchases from The Limited stores must be returned to The Limited stores only, and purchases from The Limited Outlet and Backroom at The Limited stores must be returned either to a The Limited Outlet or Backroom at The Limited store location only.
Online purchases paid via PayPal® may only be returned by mail to The Limited Returns Center. DETAILS HERE
THE LIMITED RESERVES THE RIGHT TO REFUSE ANY RETURN AT ITS DISCRETION, AND TO REVISE THIS RETURN POLICY AT ANY TIME.
For information on International returns and exchanges, click here
Credit Cards: We accept the following credit cards as payment: The Limited Card™, American Express®, Diners Club®, Discover®, VISA® and MasterCard®. We do not accept personal checks as payment for purchases.
Personal Checks: In our stores, we gladly accept your pre-printed personal check as payment with a current driver's license or state I.D. Your current telephone number and address may also be requested for verification. We reserve the right to refuse any check not meeting our check acceptance policy. We may charge your account, electronically or otherwise, for the amount of any returned check, service charge or other applicable charges to the extent permitted by law.
We will honor a one-time price adjustment for online and store purchases when an original sales receipt is presented within 10 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. The Limited Outlet and Backroom at The Limited stores can honor price adjustments only for purchases made at either a The Limited Outlet or Backroom at The Limited store location.
Online: Call or email our online Contact Center within 10 days of the purchase date to receive a one-time price adjustment for eligible purchases made online. Call toll free at 1-877-LTD-1963 (1-877-583-1963) 24 hours a day, 7 days a week, or email us and be sure to include your order number in the message.
In stores: Present your original store receipt within 10 days of the original purchase date to receive a price adjustment on purchases made at a The Limited store. Price adjustments for in-store purchases cannot be processed by phone or email. Click here to find a store near you.
You are entitled to pay no more than the lowest advertised price. Please check your receipt after purchase and notify us immediately of any overcharge.
Terms and conditions are applied to gift cards. Please see the back of your gift card for details.
A pre-authorization is a type of pending bank charge used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (a thelimited.com order, for example), and then submit the final charge later (such as when your thelimited.com order ships to you). That final charge amount may be different from the merchant's pre-authorized amount.
Another type of pre-authorization charge applies when a purchase is approved but won't be posted to your account until later (when an item is back-ordered and shipping is delayed, for example). Keep in mind, a charge may be pending for a few days; this essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. This can take up to 3-5 days. Contact your banking institution if this does not occur.
Returns & Exchanges
Online Returns In Store
Most items purchased online may be returned to any The Limited store (excluding The Limited Outlet and Backroom at The Limited stores). Exceptions are online purchases paid via PayPal® that may only be returned by mail. Click here to find a store near you.
Online Returns By Mail
To return online purchases by mail, click here. Please allow up to 2 weeks to receive your refund. Items purchased in our stores are not eligible for return by mail. The Limited is not responsible for customer returns that are not received.
Using Another Shipping Method
Complete the return form on thelimited.com site, repack the merchandise for mailing, and enclose the completed form. Mail the package to the following address with postage pre-paid by you via your choice of carrier:The Limited
The Limited Returns Center
5389 East Provident Drive
Cincinnati, OH 45246
Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.
Paypal® Return Policy
Returns for online orders made through PayPal differ from our regular policies. Online purchases paid via PayPal® can only be returned by mail to The Limited Returns Center within 45 days to obtain the return credit back to your PayPal account.
If the item you purchased isn't quite right, simply return it within 45 days to a The Limited store near you or via mail by clicking here. Items returned by mail for exchange will not be charged a return fee. Then call us at 1-877-583-1963 and we'll help you place an exchange order with free shipping should you desire another item instead. Unfortunately, item availability cannot be guaranteed, so calling as soon as possible is recommended.
Return Or Exchange Of Gifts
If you have received a gift from The Limited that you would like to return, please include the packing slip for returns by mail or present the gift receipt for an in-store return. For returns accompanied by a gift receipt, a merchandise credit gift card will be issued. Where a merchandise credit gift card is used as all or a portion of payment for purchase, any return and refund of the purchase will be issued in the form of a subsequent merchandise credit gift card. If no gift receipt or packing slip is present, the item will be returned in the form of a merchandise credit gift card for the lowest selling price.
Return or Exchange of Fragrances
You may return or exchange unopened and unused fragrance purchases. Please include your original merchandise invoice and return using ground shipping. Due to air shipment restrictions and regulations, the U.S. Department of Transportation (USDOT) requires ground-only shipment of items, such as fragrances, which are on the hazardous materials list.
For additional details, please contact us at 1-877-LTD-1963 (1-877-583-1963) or email us at firstname.lastname@example.org